Thank you to everyone who took part in the 2025 Community Satisfaction Survey. More than 300 residents shared their views on how Council is performing and what matters most to them.

Overall satisfaction scored 3.8 out of 5, and confidence in Council services was strong at 3.7 out of 5. Customer service also performed well, with nearly 4 out of 5 people who contacted Council saying staff were helpful and professional.

What’s working well

• Parks, playgrounds and open spaces were one of the highest-rated areas, with many people praising their presentation and maintenance.
• Waste and recycling received consistently positive feedback.
• Many residents said they appreciate clear, regular updates from Council.

What matters most

Residents told us their top priorities were:

1. Roads, footpaths and street maintenance
2. Parks, playgrounds and recreation
3. Rubbish collection and recycling
4. Public toilets and amenities
5. Local business support and economic development

Where improvements are needed

Roads and footpaths were the most frequently mentioned area for improvement, particularly around maintenance and communication about works. Public toilets received mixed feedback, especially regarding lighting, cleanliness and accessibility. Some residents also suggested making waste services more convenient.

Beyond these big-picture themes, we also received a lot of thoughtful individual comments. These have been shared with the relevant teams across Council to review and consider as part of our ongoing service planning and improvement work.

Next steps

The survey results were endorsed at Council’s November meeting and will help guide upcoming planning and budgeting discussions. They will also be used to brief the incoming Council during its induction at the start of the next Council term.

Residents who asked for follow-up will be contacted directly.

Congratulations also go to Prue, who was randomly selected as the winner of the $500 gift card. Prue chose to support Nest on Risby as her Central Coast business of choice.

Read the full report

You can read the full Engagement Report on the project page.