Thank you to everyone who took part in the 2025 Community Satisfaction Survey. More than 300 residents shared their views on how Council is performing and what matters most to them.

Overall satisfaction scored 3.8 out of 5, and confidence in Council services was strong at 3.7 out of 5. Customer service also performed well, with nearly 4 out of 5 people who contacted Council saying staff were helpful and professional.

• Parks, playgrounds and open spaces were one of the highest-rated areas, with many people praising their presentation and maintenance.
• Waste and recycling received consistently positive feedback.
• Many residents said they appreciate clear, regular updates from Council.

Residents told us their top priorities were:

1. Roads, footpaths and street maintenance
2. Parks, playgrounds and recreation
3. Rubbish collection and recycling
4. Public toilets and amenities
5. Local business support and economic development

Roads and footpaths were the most frequently mentioned area for improvement, particularly around maintenance and communication about works. Public toilets received mixed feedback, especially regarding lighting, cleanliness and accessibility. Some residents also suggested making waste services more convenient.

Beyond these big-picture themes, we also received a lot of thoughtful individual comments. These have been shared with the relevant teams across Council to review and consider as part of our ongoing service planning and improvement work.

The survey results were endorsed at Council’s November meeting and will help guide upcoming planning and budgeting discussions. They will also be used to brief the incoming Council during its induction at the start of the next Council term.

Residents who asked for follow-up will be contacted directly.

Congratulations also go to Prue, who was randomly selected as the winner of the $500 gift card. Prue chose to support Nest on Risby as her Central Coast business of choice.

You can read the full Engagement Report below in the Document Library on this project page.

Central Coast Council is running a prize draw to encourage participation in its 2025 Community Satisfaction Survey. This initiative forms part of Council’s commitment to improving services and strengthening engagement with the local community.

Who can enter

Anyone who fully completes the 2025 Community Satisfaction Survey between 15 September and 15 October 2025 (inclusive) and provides a valid email address is eligible to enter the prize draw. Only one entry per person is permitted.

Prize details

One (1) winner will receive a $500 voucher to a Central Coast-based business of their choice, subject to final approval by Council. The prize is not redeemable for cash or transferable to another person.

How to enter

Eligible participants must:

• Complete the full survey during the survey period; and
• Provide a valid email address when prompted.

Entrants who meet the above criteria will be entered into the draw automatically upon submitting the survey.

Prize draw

The winner will be selected using a random name generator.

The draw will be conducted by Council staff at the Central Coast Council offices in Ulverstone, Tasmania.

Eligibility conditions

Entrants must be a resident or ratepayer in the Central Coast local government area.

Council employees and immediate family members of employees are not eligible to win.

If a drawn entry is found to be ineligible, Council will re-draw the prize.

Notification and claiming the prize

The winner will be notified via the email address provided in the survey.

To claim the prize, the winner must confirm their contact details and selected local business in writing within 14 calendar days of the notification being sent.

If the winner’s preferred business is not approved by Council, an alternative local option may be proposed.

If the prize is not claimed within the timeframe, it will be re-drawn and awarded to another eligible participant.

Other conditions

Council reserves the right to cancel or amend the competition or these terms and conditions at any time, including in the event of circumstances beyond Council’s control.

Any changes to the competition will be communicated through this project page, Council’s website or social media platforms.

Council is not responsible for late, lost, misdirected or incomplete entries.

No cash alternative will be offered.

The prize is not transferable and is subject to availability.

All entrants release Council from any liability, cost, damage, loss or expense arising out of, or in connection with, entry into this competition.

By participating in the competition, entrants indicate their acceptance of these terms and conditions.

Privacy and data use

Email addresses collected as part of the prize draw will be used to contact the winner and added to Council’s Social Pinpoint platform, enabling participants to stay involved in future engagement activities.

All data will be managed in accordance with Council’s Personal Information Protection Policy (available at www.centralcoast.tas.gov.au)